Yes. We offer free shipping on eligible orders within supported regions. Shipping options and delivery times may vary depending on your location.

Orders are fulfilled through our UK warehouse network and trusted logistics partners.

Depending on your location, shipments may be delivered by DHL, UPS, Amazon Logistics, or local courier services.

Once your order has been shipped, you will receive a confirmation email with tracking information.To ensure the fastest possible delivery, a carrier is automatically assigned based on your shipping address and availability.

Most orders are delivered within 3–7 business days across the EU.

Delivery to remote areas may require an additional 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Please note that delivery times may be extended during peak shopping periods, carrier delays, or unforeseen circumstances beyond our control.

Once your order has been shipped, you will receive a confirmation email with your tracking number and tracking link.

You can track your shipment at any time through our Order Tracking page.

My order is marked as delivered but I can't find it

The courier may have left your package in your mailbox, front desk, mail room, or with a neighbor. Please check these locations first. If still not found, contact the EU team.

My package was returned to sender

This usually happens due to an incorrect or incomplete address. Contact the EU team with your correct shipping address and we will arrange a replacement.

We offer a 30-day return policy on eligible products. If you are not satisfied with your purchase, please contact our customer support team, and we will guide you through the return process.

The best camera depends on your application:

• TK5 – Ideal for home inspections, HVAC diagnostics, and electrical troubleshooting.
  
• TK6 – Suitable for professional maintenance and inspections requiring greater flexibility.
  
• TK7 – Designed for advanced industrial diagnostics and demanding inspection environments.
  

If you're unsure which model fits your needs, contact us for recommendations.

Thermal imaging detects temperature differences and helps identify issues such as overheating electrical components, insulation defects, moisture intrusion, and HVAC inefficiencies.

Acoustic imaging visualizes sound sources and is commonly used to locate compressed air leaks, gas leaks, vacuum leaks, mechanical abnormalities, and partial discharge activity.

Many professionals use both technologies together for more comprehensive diagnostics.

A thermal camera can help identify:

• Electrical hot spots
  
• Overloaded circuits
  
• HVAC performance issues
  
• Insulation defects
  
• Water intrusion and moisture problems
  
• Energy loss in buildings
  
• Floor heating system faults

Here can be a brief but clear response to the question, giving customers a quick answer without unnecessary details.

Yes. FOTRIC products are designed with user-friendly interfaces, intuitive controls, and guided measurement tools. Both professionals and first-time users can quickly get started without extensive training.

All FOTRIC cameras include a 2-year manufacturer warranty covering defects in materials and workmanship.

Batteries and accessories are covered for 12 months.

Extended warranty options may be available. Please contact our support team for more information.

Please contact our EU support team at cs.uk@fotric.com with your order number, product model, and a description of the issue.

For warranty claims, please include photos or videos showing the problem.We typically respond within 1 business day.

Yes. Spare batteries, chargers, hard cases, and soft bags are available in our Camera Accessories collection.

FOTRIC specializes in thermal and acoustic imaging technologies designed to help users detect hidden problems quickly and accurately. Our products combine professional-grade performance with intuitive operation, making advanced diagnostic tools more accessible for professionals and advanced DIY users alike.

Yes. FOTRIC products are used by maintenance technicians, electricians, HVAC professionals, building inspectors, engineers, and industrial maintenance teams around the world. At the same time, many models are easy enough for non-experts to use effectively.

Absolutely. Thermal imaging can help homeowners identify energy loss, insulation issues, moisture intrusion, and electrical hot spots before they become costly problems.

FOTRIC thermal cameras are designed to provide reliable temperature measurements and clear thermal imagery for inspection and diagnostic applications. Accuracy specifications vary by model and can be found on each product page.

No. Thermal cameras cannot see through walls. They detect infrared radiation emitted from surfaces. However, they can reveal temperature patterns that may indicate hidden issues such as moisture intrusion, missing insulation, or overheating components behind a surface.