Shipping policy

At FOTRIC, we make it simple and reliable to get precision imaging technology into your hands—quickly and securely.

All UK orders are fulfilled from our UK-based logistics partner warehouse to ensure fast and efficient delivery within the region.

If a specific model is not available in the UK warehouse, we may ship directly from our headquarters warehouse in Shanghai, China to ensure your order is completed without delay.

1. Shipping Fees & Free Shipping


Complimentary Standard Shipping: We are pleased to offer FREE standard shipping on all orders across the United Kingdom. No minimum purchase is required.
  • Expedited Shipping: Expedited delivery options may be available upon request for an additional fee. Please contact our support team for availability and pricing.
  • International Shipping: For orders shipped outside the United Kingdom, please contact our support team for a customized shipping quote.

2. Processing & Delivery Times

We strive to process and deliver your order as quickly and efficiently as possible.
  • Most orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.


📦 Estimated Delivery Times

Fulfillment Location Delivery Time Coverage
United Kingdom Fulfillment 3–7 business days Most UK destinations
China Warehouse (rare cases) 7–12 business days Only when UK stock is unavailable


🌍 Shipping Coverage

Category Countries / Regions
✔ United Kingdom England, Scotland, Wales, Northern Ireland
⚠️ Remote & Offshore Areas Delivery availability may vary for the Channel Islands, Isle of Man, and other offshore locations
❌ Military Addresses BFPO, APO, and other military delivery addresses are currently not supported
❌ Non-UK Countries All countries outside the United Kingdom
⚠️ International Fulfillment (Rare Cases) Certain products may be shipped directly from our headquarters warehouse in Shanghai, China when UK stock is unavailable

 

Important Note:

  • Delivery times are estimates and may vary depending on destination, customs clearance, and local carrier conditions.
  • During peak seasons such as Black Friday and Christmas, delivery times may be slightly extended due to increased logistics demand.

3. Order Tracking

Stay informed every step of the way.

  1. Once your order has been shipped, you will receive a shipping confirmation email sent to the email address provided at checkout.
  2. This email will include your tracking number and a direct link to the carrier’s tracking page, allowing you to monitor your shipment status in real time.
  3. If you do not receive tracking information within 3 business days after placing your order, please contact our customer service team for assistance.

4. Shipping Requirements & Security

To ensure the safe arrival of your high-value FOTRIC equipment:
  • Physical Address Required: We require a valid physical street address and phone number for all deliveries
  • No P.O. Boxes: Due to the high value of our merchandise and signature requirement, we cannot ship to P.O. Boxes or APO/FPO/DPO addresses
  • Signature Confirmation: All deliveries require an adult signature upon receipt. If no one is available to sign, the carrier will leave a delivery notice and attempt redelivery
  • Industrial-Grade Packaging: All FOTRIC devices are shipped in custom protective cases designed to withstand transit conditions

5. Damaged Goods & Claims

Your FOTRIC device is secured in an industrial-grade protective case to withstand transit. However, if the outer packaging shows visible damage upon arrival:
  1. Document: Take clear photos of the damaged packaging before opening the package
  2. Report: Contact our support team at cs.uk@fotric.com within 48 hours of delivery
  3. Resolution: We will promptly initiate a claim with the carrier and arrange for a replacement or full refund at no additional cost to you

Lost or Significantly Delayed Packages

  • If your package has not arrived within 10 business days of the estimated delivery date, please contact our customer service team
  • We will investigate the shipment status with the carrier and provide a resolution within 3 business days
  • For confirmed lost packages, we will either ship a replacement immediately or issue a full refund

Additional Information

  • Address Changes: If you need to change your shipping address after placing your order, please contact us immediately. Address changes can only be made before the order has been shipped
  • Order Cancellations: You may cancel your order at any time before it has been shipped. Once shipped, our standard return policy applies
  • Customs Information: For international shipments, customers are responsible for all import duties, taxes, and customs clearance fees

Contact Us

If you have any questions regarding your shipment, please contact our US customer service team:
  • Email: cs.uk@fotric.com (UK Customer Service)
  • Email: cs@fotric.com (Global Service Center)
  • Live chat support available on our website during business hours